(Post) Sale: the real adventure begins after the cart

(Post) Sale: the real adventure begins after the cart

(A semi-serious chronicle of a sporting relationship that doesn’t end with the shipment)

Dear Reader,

Perhaps you arrived here looking for a sporting goods online store, maybe to buy some outdoor gear for your next hike, a camping tent, a pair of technical shoes (mountain, fencing, or nautical—it makes no difference), or perhaps the ever-essential fencing mask.

Or maybe you just stumbled upon www.39sport.it while searching for inspiration for your next sporting adventure (happens more often than you'd think—don’t worry).

Well then, let me tell you a story that—like all stories worth living—never begins at the beginning. Or rather: it starts right where others end.

You know that moment when you click “purchase” on a sporting goods e-commerce site, receive the order confirmation and think, “There, it’s done”?

Wrong! Because at 39SPORT, the real game begins right there—in the mysterious land of post-sale service, that no-man’s-land where many stores disappear, while we... well, we stay.

(Parenthesis on customers, sports equipment, and everything else)

It’s not just about shipping a package (which we do, and fast: 72-hour delivery within Italy, except when the courier gets lost—but that’s another story).

It’s about being there, always:

• When the sleeping bag feels too tight (spoiler: it’s just well padded!).
• When the trekking shoe feels more technical than a spaceship.
• When the headlamp won’t turn on (sometimes you just need to remove the plastic tab).
• When the anchor hook looks like Scandinavian design.
• When “FIE” sounds like a band and not an international certification.

We’re there with email support, with WhatsApp chat, and with all your customer reviews— which we read, every single one. And if you want to write one too, yours will be treated like a relic.

Digression (on post-sale service and customer experience)

They say after-sales is just a formality. We say it’s the core.

Because our story with you doesn’t end when the package crosses your doorstep— in fact, that’s when it begins:

• Changed your mind? Happens, we’re human. We help without fuss.
• Weird questions? The weirder, the better.
• Questions about outdoor equipment, trekking shoes, technical jackets, backpacks? We've got you covered.
• Want to know how to wash a fencing uniform? Cold water, no bleach, and above all— no dryer (which is worse than bleach!).

(Meta)Conclusion

If you thought 39SPORT was just another sporting goods site, you were seriously mistaken.

We’re travel companions, consultants, sporting confidants, and even gear psychologists (no diagnosis though—there are better experts out there for that).

Sales are just the pretext: relationship is everything else.

So, dear Reader, if you want to live a sporting experience where the customer service never sleeps (not even at night, at least not in our dreams filled with advice), you know where to find us:

👉 www.39sport.it

📍 Showroom Bresso: Via Galileo Galilei 50, Bresso (MI)
📞 Tel. +39 02 36552197 | ✉️ info@39sport.it

Showroom hours: Monday to Friday, 9:00 AM – 5:00 PM (closed on weekends—we hike too).

(End of the digression. Or maybe, just the start of a new adventure.)